Customer and Products Support at Henrythejedi.com
e-Mail Address: thejedi [at] henrythejedi.com
Cellphone Number: +2772 540 7280
|I have a question about a product I ordered. Who do I contact|
Please send us an email with any questions you may have, we will try to respond to all enquires within 24 hours on working days.
Our e-Mail address is: thejedi [at] henrythejedi.com or call us on +2772 540 7280
|I do not have a credit card, how can I buy your product|
If you do not have a credit card, don't worry because all you need to do is visit a Western Union office in your city
Simply visit http://www.westernunion.com so that you can find out how you can send us your money via Western Union
|How will I be billed on my Credit Card Statements|
Please note that your Credit Card or bank statements will show a charge by HENRYTHEJED
|What kind of payment do you accept?|
There are 2(two) ways in which you can pay for our products:
• You can pay with your PayPal, Credit Card, Visa, Mastercard, American Express, Euro Card, Maestro(Please visit https://www.paypal.com )
• By paying by money transfer through Western Union (Please visit http://www.westernunion.com)
|Which Media Player do I need to play the video tutorials?|
| I love your video tutorials but the videos look too big on my monitor
how can I change my settings to view your tutorials properly?
What you might need to do is to change your screen resolution to at least 1024 by 768.
You can CLICK HERE for more precise details andinformation for a PC or a Mac computer
|Will your products work on Windows and Apple Mac Computers?|
All products work with Windows PCs and Mac computers
All you need is the right software:
- Autodesk 3D Studio Max
- Adobe After Effects
- Adobe Photoshop
- Apple Quicktime Player
If you still have any questions, please do not hesitate to e-mail us at thejedi [at] henrythejedi.com
or call us on +2772 540 7280 to find out more
|How much will your products cost in My local currency?|
Our prices are based on US Dollars. Please visit Yahoo! Finance for the latest exchange and to calculate how much our products will cost
in your local currency.
CLICK HERE or visit http://finance.yahoo.com/currency?u
to find out more about how much our products will cost in your local currency
|How long does it take to process orders?|
Once your order has cleared, We will send you an e-mail with the download links to the products immediatly, so you will receive the product you bought the same day
However, if it can take longer than 1 hour for you to receive your product, simply send us an e-mail and we will gladly assist you
Our e-Mail address is: thejedi [at] henrythejedi.com
|How will I recieve the product once you have paid?|
You will have two (2) options to get your product: Internet download or shipping via FedEx.
Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours, depending on your internet connection so that you do not need to waste time and you can start learning right away.
We will send you a dowload link with clear instructions as to how to download.
We need to inform you that our products are available throughdownload from the internet or by shipping the product to you with FedEx so a proper shipping method must be selected at when you are buying.
When you choose the product to be shipped, it means we will post it to you to your physical address (e.g. your home). So, please enter the correct information (e.g. your correct address) where we can post you your product.
The number of days it takes to ship our products to you may vary depending on the shipping arrangements you have chosen during purchase, but it usually takes about 2 to 3 days to ship our products to you
Downloading our products is free of charge
We offer standard International Priority FedEx shipment which takes about 2 to 3 days to be delivered to your home.
The price to ship our DVD to you via FedEx is a standard rate of $65
|The product I ordered is Damaged, what should I do?|
If your product is damaged or won't work, please send us an e-mail at thejedi [at] henrythejedi.com in which you include your Receipt Number, Your name and Surname and e-mail address and clearly state the condition or problem you are having with the product.
We will get back to you as soon as possible to fix your problem
|I can't seem to get access to my download after purchase. What should I do?|
Sometimes international credit cards do not verify immediately and other system checks cause the download to be held up.
If you do not receive your product after purchase please send us a friendly email in which you specify your order number, your name and surname and a description of the problem you are experimenting and we'll be happy to help you.
Be sure to use the correct address and and ZIP when ordering to ensure quick processing.
|I'm having trouble downloading. What should I do?|
We recommend using a download manager for large files.
Our download section has all the latest information about recommended software and extraction tools.
|I've download the files but I can't seem to get them to Unzip. What should I do?|
Be sure to have the latest version of your Unzipping application. Also verify the size of the file you downloaded is close to estimated size on the website.
If you continue to have problems contact us.
|How long are downloads available after purchase and what if I lose this information?|
Purchased products will always be available to download to verified customers within 24 Hours. Please let us know if you have lost your download information or need a new one.
We do recommend burning a DVD backup once you have successfully downloaded your products.
|Can I download your product in my country?|
Yes, our products are available to anyone in the world, except to countries under embargo
If you are unable to access your download information right away, please email us.
Our Email address is: thejedi [at] henrythejedi.com
Usually the download instructions are instantly available, However, certain times some orders may need to be approved manually
|When I order by FedEx, when will I get the product?|
FedEx International Priority means it will take 2 to 3 business days in transit to reach you*.
Henrythejedi.com ships products based on the next available Fedex shipment after your credit card has been authorized. Orders are usually processed within 24 hours, but if your credit card cannot be authorized on the day you placed your order, then Henrythejedi.com will ship your order on the next business day after it has been authorized.
This means that, if you place your order too late on a Friday afternoon for authorization, then Henrythejedi.com will authorize and attempt to ship your order the following Monday, with a target delivery by Thursday. Henrythejedi.com prioritizes Fedex orders over other orders.
|How can I track the status of my order?|
We will e-mail you the status of your order in realtime using our FedEx's order monitoring system. You will need to provide your order number as well as the ZIP code of the destination.
Using your FedEx tracking number, you will then go to Fedex's website to check the status of your order.
The address is: http://www.fedex.com/tracking
*Actual delivery date is dependent on Federal Express. Orders outside South Africa may be subject to delay from customs.
Please contact FedEx for full details
|What countries do you ship to?|
We ship products to all countries of the world except countries under embargo.
|What is your Return and Cancellation Policy?|
If our products do not meet your expectations, we will, at our discretion, allow for the return or replacement of any defective product within 15 days from the date of purchase.
For Download Versions, you can ask our us for a refund within 7 days after the download period has expired.
For Physical (boxed) products, you will have to return the product unopened within 7 days of receipt.
The shipment from our stocks to your place will not be refunded.
The return shipment is at your charge. You will get the refunded only when the product is back to our stocks.
|Do you still have any more questions?|
Still not sure? Please send an e-mail to thejedi [at] henrythejedi.com or call us on +2772 540 7280
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