How to order and other Product Ordering Information

Credit Card Statements:
Please note that Credit Card or bank statements will show a charge by  WWW.HENRYTHEJEDI.COM or HENRYTHEJEDI.COM

Payment Methods:
We accept Visa, Mastercard, American Express and Paypal, Discover, JCB, and other major credit cards.  

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***Customers based in South Africa can pay by using a bank transfer facility

Please send us an e-mail at henrimbata@yahoo.com to receive our banking details or call us on +2772 540 7280 to find out more

***Customers who want to use other ways to make payment e.g. by making payment via cheque or other kinds of electronic transfer not mentioned may send us an e-mail at henrimbata@yahoo.com in which they should describe in full detail how they plan to organise the payment or call us on +2772 540 7280 to find out more

Product Delivery: How will you recieve the product once you have paid
You will have two (2) options to get your product: Internet download or shipping. We need to inform you that our products are available through download from the internet or by shipping the product to you through the mail so a proper shipping method must be selected at checkout.

When you choose the product to be shipped, it means we will post it to you to your physical address (e.g. your home). So, please enter the correct information(e.g. your correct address) where we can post you your product

The number of days it takes to ship our products to you may vary depending the shipping arrangements you have chosen during purchase, but it usually takes about 3 to 7 days to ship our products to you

Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours, depending on your internet connection so that you do not need to waste time and you can start learning right away. We will send you a dowload link with clear instructions as to how to download.

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*PLEASE CLICK HERE FOR ANSWERS TO YOUR COMMON QUETIONS, INCLUDING TECHNICAL QUESTIONS

Compatibility:
All products work with computers running Windows  and Mac operating systems.

Prices:
Our prices are based on US Dollars. Please visit  Yahoo! Finance for the latest exchange and to calculate how much our products will cost in your local currency.
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Mailing List:
All our customers will recieve an occasional newsletter about tutorials, products and promotions.

Please do take note that we do not share your information with anyone.

Downloadable Items:
Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours, depending on your internet connection.

Product Support: 
We offer free product support and assistance for all of our customers through email. All support emails are generally answered within 24 hours on business work days.

Return and Cancellation Policy:
If our products do not meet your expectations, we will, at our discretion, allow for the return or replacement of any defective product within 15 days from the date of purchase.

Damaged or Bad Media:
If your product is damaged or won't work, please send us an e-mail at henrimbata@yahoo.com  in which you include your Receipt Number, Your name and Surname and e-mail address and clearly state the condition or problem you are having with the product.  We will get back to you as soon as possible to fix your problem


Order Processing:
Orders are processed 24 hours a day, 7 days a week, 365 days a year. All products purchased are available the same day  for immediate download or within 24 hours

However, the number of days it takes to ship our products to you may vary depending the shipping arrangements you have chosen during purchase, but it usually takes about 3 to 7 days to ship our products to you

Questions:
Still not sure? Please send an e-mail to  henrimbata@yahoo.com

or call us on +2772 540 7280 to find out more

*PLEASE CLICK HERE FOR ANSWERS TO YOUR COMMON QUETIONS, INCLUDING TECHNICAL QUESTIONS