Product Support Information

Downloadable Products:
If you are unable to access your download information right away, please email us. Usually the download instructions are instantly available, However, certain times some orders may need to be approved manually.

 

 

Product Delivery: How will you recieve the product once you have paid
You will have two (2) options to get your product: Internet download or shipping. We need to inform you that our products are available through download from the internet or by shipping the product to you through the mail so a proper shipping method must be selected at checkout.

 

When you choose the product to be shipped, it means we will post it to you to your physical address (e.g. your home). So, please enter the correct information(e.g. your correct address) where we can post you your product.

 

The number of days it takes to ship our products to you may vary depending the shipping arrangements you have chosen during purchase, but it usually takes about 3 to 7 days to ship our products to you

Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours, depending on your internet connection so that you do not need to waste time and you can start learning right away. We will send you a dowload link with clear instructions as to how to download.

 

 

CLICK HERE TO ASK US ANY QUESTIONS OR TO LEAVE YOUR COMMENTS

Support Email and Phone Number
Email: henrimbata@yahoo.com

Cellphone Number: +2772 540 7280

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General Product Support Questions and Answers

Q: I have a question about a product I ordered. Who do I contact?
A: Please send us an email with any questions you may have, we will try to respond to all enquires within 24 hours on working days.

Q: Which Media Player do I need to play the video tutorials?

A: All you need is Apple Quicktime Player and Adobe Flash Player, which is free to download at the following addresses:

 

 Download Apple Quicktime Player for free

                http://www.apple.com/quicktime

 

 Download Adobe Flash Player for free,   

                   http://www.adobe.com/support/flashplayer/downloads.html

 

 

Q: I love your tutorials but the video tutorials look too big on my monitor, how can I change my settings to view the tutorials properly?
A: What you might need to do is to change your screen resolution to at least 1024 by 768.

 

You can CLICK HERE for more precise details andinformation

 

Downloading Questions

Q: How will I receive my product once I have paid?
A: You will have two (2) options to get your product: Internet download or shipping. We need to inform you that our products are available through download from the internet or by shipping the product to you through the mail so a proper shipping method must be selected at checkout.

Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours, depending on your internet connection so that you do not need to waste time and you can start learning right away. We will send you a dowload link with clear instructions as to how to download

 

Q: How much will your products cost in My local currency?
A: Our prices are based on US Dollars. Please visit  Yahoo! Finance for the latest exchange and to calculate how much our products will cost in your local currency.

Q: I can't seem to get access to my download after purchase. What should I do?
A: Sometimes international credit cards do not verify immediately and other system checks cause the download to be held up. If you do not receive your product after purchase please send us a friendly email in which you specify your order number, your name and surname, and a description of the problem you are experimenting and we'll be happy to help you. Be sure to use the correct address and and ZIP when ordering to ensure quick processing.

Q: I'm having trouble downloading. What should I do?
A: We recommend using a download manager for large files. Our download section has all the latest information about recommended software and extraction tools.

Q: I've download the files but I can't seem to get them to Unzip. What should I do?
A: Be sure to have the latest version of your Unzipping application. Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.

Q: How long are downloads available after purchase and what if I lose this information?
A: Purchased products will always be available to download to verified customers immediately. Please let us know if you have lost your download information or need a new one. We do recommend burning a DVD backup once you have successfully downloaded your products.

Q: Can I download your product in my country?
A: Yes, our products are available to anyone in the world 

Q: I have Damaged or Bad Media, what should I do?
A: Please contact us and we will arrange additional working copies for free of course.

Q: My package did not contain all of the things I ordered. What should I do.
A: Please contact us and we will arrange to send another package with the correct items. Some products are available as a download only. On the other hand if you receive something in addition to your order, enjoy it.

 

 

Q: Will your products work on Windows and Apple Mac Computers?

A: All products work with Windows XP/Vista and Mac OS X

 

If you still have any questions, please do not hesitate to e-mail us at henrimbata@yahoo.com

 

or call us on +2772 540 7280 to find out more

 

CLICK HERE TO ASK US ANY QUESTIONS OR TO LEAVE YOUR COMMENTShenrimbata@yahoo.com
Here.