CLICK HERE TO ASK US ANY QUESTIONS OR TO LEAVE YOUR COMMENTS
Email: henrimbata [at] yahoo.com
Cellphone Number: +2772 540 728
I have a question about a product I ordered. Who do I contact?
Please send us an email with any questions you may have, we will try to
respond to all enquires within 24 hours on working days.
Our Email address is: henrimbata [at] yahoo.com
What kind of payment do you accept?
Now you can order with your PayPal, Credit Card, Visa, Mastercard, American Express, Euro Card, Maestro, or Western Union
There are 3(two) ways in which you can pay for our products:
• Now you can pay with your PayPal, Credit Card, Visa, Mastercard, American Express, Euro Card, Maestro(Please visit https://www.paypal.com )
• By paying via a funds transfer through Western Union (Please visit http://www.westernunion.com)
• By paying via Electronic Bank Transfer
If you want to buy using your bank, please use the following details:
Account Holder: Henri Mbangala Mbata
Bank Name: ABSA
Account Number: 4072774708
Branch Code: 632005
Account Type: Check Account
Country: South Africa
City: Pretoria
______________
I do not have a credit card, how can I buy your product?
If you do not have a credit card, don't worry because all you need to do is visit a Western Union office in your city
Simply visit http://www.westernunion.com so that you can find out how you can send us your money via Western Union
How much will your products cost in My local currency?
Our prices are based on US Dollars. Please visit Yahoo! Finance for the latest exchange and to calculate how much our products will cost in your local currency.
CLICK HERE or visit http://finance.yahoo.com/currency?u
to find out more about how much our products will cost in your local currency
How long does it take to process orders?
Once your order has cleared, it can take up to 24 hours to fulfill for you to receive your product, so you will receive the product you bought the same day. If it takes longer than usual, simply send us an e-mail and we will gladly assist you
Our Email address is: henrimbata [at] yahoo.com
How will I recieve the product once you have paid?
Product Delivery:
You will have two (2) options to get your product: Internet download or shipping via FedEx.
We need to inform you that our products are available throughdownload from the internet or by shipping the product to you with FedExso a proper
shipping method must be selected at when you are buying.
When you choose the product to be shipped, it means we will post it to you to your physical address (e.g. your home). So, please enter the correct information(e.g. your correct address) where we can post you your product.
The number of days it takes to ship our products to you may vary depending on the shipping arrangements you have chosen during purchase, but it usually takes about 2 to 3 days to ship our products to you
Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours, depending on your internet connection so that you do not need to waste time and you can start learning right away. We will send you a dowload link with clear instructions as to how to download.
What kind of shipment do you offer? What are the prices?
You can choose to DOWNLOAD a DVD or to have it shipped to you with FedEx
Downloading our products is free of charge
We offer standard International Priority FedEx shipment which takes about 2 to 3 days to be delivered to your home.
The price to ship our DVD to you via FedEx is a standard rate of $65
The product I ordered is Damaged, what should I do?
If your product is damaged or won't work, please send us an e-mail at henrimbata [at] yahoo.com in which you include your Receipt Number, Your name and Surname and e-mail address and clearly state the condition or problem you are having with the product. We will get back to you as soon as possible to fix your problem
I can't seem to get access to my download after purchase. What should I do?
Sometimes
international credit cards do not verify immediately and other system
checks cause the download to be held up. If you do not receive your
product after purchase please send us a friendly email in which you
specify your order number, your name and surname, and a description of
the problem you are experimenting and we'll be
happy to help you. Be sure to use the correct address and and ZIP
when ordering to ensure quick processing.
I'm having trouble downloading. What should I do?
We recommend using a download manager for large files. Our download
section has all the latest information about recommended software and
extraction tools.
I've download the files but I can't seem to get them to Unzip. What should I do?
Be sure to have the latest version of your Unzipping application. Also
verify the size of the file you downloaded is close to estimated size
on the website. If you continue to have problems contact us.
How long are downloads available after purchase and what if I lose this information?
Purchased products will always be available to download to verified
customers within 24 Hours. Please let us know if you have lost your download
information or need a new one. We do recommend burning a DVD backup
once you have successfully downloaded your products.
Can I download your product in my country?
Yes, our products are available to anyone in the world, except to countries under embargo
If
you
are unable to access your download information right away, please email
us.
Our Email address is: henrimbata [at] yahoo.com. Usually the download instructions are instantly
available, However, certain times some orders may need to be approved
manually
When I order by FedEx, when will I get the product?
FedEx International Priority means it will take 2 to 3 business days in transit to reach you*.
Henrythejedi.com ships products based on the next available Fedex shipment after your credit card has been authorized. Orders are usually processed within 24 hours, but if your credit card cannot be authorized on the day you placed your order, then Henrythejedi.com will ship your order on the next business day after it has been authorized.
This means that, if you place your order too late on a Friday afternoon for authorization, then Henrythejedi.com will authorize and attempt to ship your order the following Monday, with a target delivery by Thursday. Henrythejedi.com prioritizes Fedex orders over other orders.
How can I track the status of my order?
We will e-mail you the status of your order in realtime using our FedEx's order monitoring system. You will need to provide your order number as well as the ZIP code of the destination.
Using your FedEx tracking number, you will then go to Fedex's website to check the status of your order. The address is: http://www.fedex.com/tracking
*Actual delivery date is dependent on Federal Express. Orders outside South Africa may be subject to delay from customs. Please contact FedEx for full details.
How will I be billed on my Credit Card Statements?
Please note that your Credit Card or bank statements will show a charge by HENRYTHEJED
Which Media Player do I need to play the video tutorials?
All you need is Apple Quicktime Player and Adobe Flash Player, which is free to download at the following addresses:
Download Apple Quicktime Player for free
http://www.apple.com/quicktime
Download Adobe Flash Player for free,
http://www.adobe.com/support/flashplayer/downloads.html
I love your tutorials but the video tutorials look too big on my monitor, how can I change my settings to view the tutorials properly?
What you might need to do is to change your screen resolution to at least 1024 by 768.
You can CLICK HERE for more precise details andinformation
Do I need to sign for my package?
If you order through FedEx, you will have to sign your package so that we acknowledge that you have received your product.
What countries do you ship to?
We ship products to all countries of the world except countries under embargo.
What is your Return and Cancellation Policy?
If our products do not meet your expectations, we will, at our discretion, allow for the return or replacement of any defective product within 15 days from the date of purchase.
For Download Versions, you can ask our us for a refund within 7 days after the download period has expired.
For Physical (boxed) products, you will have to return the product unopened within 7 days of receipt. The shipment from our stocks to your place will not be refunded. The return shipment is at your charge. You will get the refunded only when the product is back to our stocks.
I have Damaged or Bad Media, what should I do?
lease contact us and we will arrange additional working copies for free of course.
My package did not contain all of the things I ordered. What should I do.
Please contact us and we will arrange to send another package with the
correct items. Some products are available as a download only. On the
other hand if you receive something in addition to your order, enjoy it.
Will your products work on Windows and Apple Mac Computers?
All products work with Windows XP/Vista and Mac OS X
If you still have any questions, please do not hesitate to e-mail us at henrimbata [at] yahoo.com
or call us on +2772 540 7280 to find out more
Questions:
Still not sure? Please send an e-mail to henrimbata [at] yahoo.com
CLICK HERE TO ASK US ANY QUESTIONS OR TO LEAVE YOUR COMMENTS
